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Displaying 15 articles of 15 total result(s).
Original Article

Service Quality And Customer Satisfaction At International Hotels In Kuala Lumpur

Muhummad Khairul Islam
,
Mohd Yunus Bin Haji Majid
,
Muhammad Irfan Mirza Bin Hasnol Azam
,
Nur Izzati Aqilah Bt Zamrin

Keywords: Service quality, SERVQUAL model, customer satisfaction, international hotels, Kuala Lumpur

Article no: 91

Pages 844-854

Doi: 10.15405/epsbs.2020.12.05.91

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Original Article

Customer Satisfaction Towards Communication Skills Of The Franchise Restaurant Frontliners

Suhaini Muda
,
Sabrina Mohd Rashid

Keywords: Customer satisfaction, communication skill, frontline staff, franchise restaurant, service quality

Article no: 30

Pages 223-230

Doi: 10.15405/epsbs.2021.06.02.30

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Original Article

Customer Satisfaction With Additional Professional Education In The Context Of Risk-Based Thinking

O. N. Fedonin
,
T. P. Mozhaeva
,
A. Z. Simkin
,
A. S. Proskurin

Keywords: Characteristics of educational services, ensuring customer satisfaction, personal risks, the quality management system of the university

Article no: 228

Pages 2028-2036

Doi: 10.15405/epsbs.2021.09.02.228

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Original Article

Revolutionizing Customer Service In A Dna-Based Nutrition And Wellness Centre [Dna Hq]

Kalarani Munusamy
,
Masri Abdul Lasi
,
Li Lian Chew
,
Abdul Kadir Othman
ORCiD ,
Veera Pandiyan Kaliani Sundram
ORCiD

Keywords: Customer service, customer satisfaction, reception counter

Article no: 11

Pages 127-138

Doi: 10.15405/epsbs.2024.05.11

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Original Article

Service Quality And Customer Satisfaction In Restaurant Industry Using Partial Least Square

Norfadzilah Abdul Razak
,
Zaidi Mohd Aminuddin
,
Ayu Rohaidah Ghazali

Keywords: Customer loyalty, customer satisfaction, service quality.

Article no: 20

Pages 218-225

Doi: 10.15405/epsbs.2020.10.20

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Original Article

The Effects Of Consumers’ Behavioral Intentions On Service Recovery In Luxury Hotels

Ashkan Nikandish
,
Behrang Samadi
,
Irina Khmeleva

Keywords: : Customer satisfaction, hotel management, hospitality management, service failure, service recovery, service marketing.

Article no: 88

Pages 1111-1126

Doi: 10.15405/epsbs.2018.05.88

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Original Article

Introduction Of A Lean Production System At Industrial Enterprises

Galina Temasova
,
Oleg Leonov
,
Nina Shkaruba
,
Yulia Vergazova

Keywords: Causes of costs and losses, customer satisfaction, lean manufacturing concept, lean manufacturing tools and methods, process optimization

Article no: 27

Pages 243-249

Doi: 10.15405/epsbs.2022.08.27

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Original Article

Measuring Direct Association Between Customer Satisfaction And Customer Retention Among Generation Y

Mafuzah Mohamad
,
Zuraini Abdullah Zawawi
,
Wan Noordiana Wan Hanafi

Keywords: Customer satisfaction, customer retention, partial least square

Article no: 85

Pages 811-819

Doi: 10.15405/epsbs.2018.07.02.85

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Original Article

Innovation and Digital Transformation in UAE Public Services: Reactive to Proactive

Ahmed Aly Shaban Abdelmoteleb
ORCiD ,
Puteri NE Nohuddin
ORCiD

Keywords: Customer Satisfaction, Customer Experience, Digital Transformation, Government Services, Innovation, Proactive Services

Article no: 4

Pages 38-54

Doi: 10.15405/epsbs.2023.11.02.4

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Original Article

Perceived Service Quality, Customer Satısfaction, and Customer Loyalty in Takaful Industry

Hamiza Jamaludin
,
Bahari Mohamed
,
Fahmi Zaidi Abdul Razak

Keywords: Takaful, customer loyalty, perceived service quality and customer satisfaction

Article no: 83

Pages 765-778

Doi: 10.15405/epsbs.2020.12.05.83

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